1.
Effects and impacts of e-Commerce are not yet fully studied
and documented.
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The
e-Commerce environment is a rapidly changing field and up
to now only speculations concerning its success have been
made. There have been successful examples but it is only
now that we are entering the maturity stage and realizing
its implications. A lot of organisations are waiting for
the situation to stabilize before conducting e-Commerce
transactions or engaging in e-Commerce activities.
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2.
Several unresolved legal and regulatory issues exist.
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International
and national laws are slowly adjusting to the changes caused
by the appearance of this new kind of commerce. Issues like
taxation, ownership and ethics on the net need to be addressed.
For example, in the case of a company like amazon.com (
www.amazon.com ), there might not be a clear picture of
legal responsibility, as the particular company has offices
in the United States, warehouses in Asia, the transaction
is paid by a bank in Australia etc.
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3.
Privacy issues have arisen.
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Many
people are willing to offer some of their personal data
in order to have more personalized services. Still, with
all the modern technologies and software applications on
the one side, and the lack of technical expertise and awareness
on the other side, the thin line of privacy may be crossed.
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4.
People resist to change and are not used to faceless / paperless
/ non-physical transactions
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Most
consumers are used to conducting "look and feel" transactions.
They are used to touching and examining the product they
want to buy. Also the face-to-face contact is very important
in business deals and transactions since it is related to
trust. But in the new environment of faceless transactions,
the concept of trust has to be reconsidered.
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5.
People feel that there is a lot of exaggeration and are
cautious.
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People
feel that there is a lot of enthusiasm but there is undocumented
evidence and lack of real and concrete results.
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6.
People are concerned about possible breakdown in human relationships.
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People
feel that transactions are de-humanized and that personal,
social contacts will be reduced.
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